Shipping Policy

Last Updated: September 29, 2026

Thank you for shopping with us. We specialize in gemstones, crystals, and jewelry, and we are committed to processing and shipping your orders as quickly and securely as possible.

Order Processing

All orders are typically processed within 24-48 hours after payment has been received and verified.

Orders are processed Monday through Friday, excluding holidays. Orders placed on weekends or holidays will be processed on the next business day.

During peak shopping periods, sales events, or holidays, processing times may be slightly extended.

Shipping Rates

Shipping costs are calculated at checkout based on the destination, package weight, and selected shipping method.

We do not offer free shipping at this time.

Delivery Times

Estimated delivery times begin after your order has been processed and shipped.

• Standard Shipping: 3-7 business days
• Expedited Shipping: 2-4 business days
• Express Shipping: 1-2 business days (where available)

Please note that delivery estimates are provided by shipping carriers and are not guaranteed.

International Shipping

We ship to select international destinations.

International customers are responsible for any customs duties, taxes, import fees, or other charges imposed by their country. These fees are not included in the purchase price or shipping cost.

Delivery times for international shipments may vary due to customs processing and local postal services.

Order Tracking

Once your order has shipped, you will receive a shipping confirmation email containing tracking information.

Please allow up to 48 hours for tracking updates to appear in the carrier's system.

Shipping Delays

While we strive to ensure timely delivery, we are not responsible for delays caused by:

• Weather conditions
• Carrier service interruptions
• Customs clearance procedures
• Incorrect or incomplete shipping addresses
• High-volume shipping periods
• Circumstances beyond our control

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout.

If you notice an error in your shipping address, please contact us immediately at amber.a.wilson2025@gmail.com. We cannot guarantee address changes once an order has been processed or shipped.

Lost or Stolen Packages

Once an order has been marked as delivered by the shipping carrier, responsibility for the package transfers to the customer.

If you believe your package has been lost or stolen, please contact the carrier directly and reach out to us for assistance.

Damaged Items

We carefully package all gemstones and jewelry to help ensure they arrive safely.

If your order arrives damaged, please contact us within 7 days of delivery and include:

• Your order number
• Photos of the damaged item(s)
• Photos of the shipping packaging

We will review the issue and work with you toward an appropriate resolution.

Local Pickup

We do not offer local pickup at this time.

Contact Us

If you have any questions regarding shipping, please contact us at:

Email: amber.a.wilson2025@gmail.com
Store Name: Amber's Jewels and More